Returns & Exchanges
At The UK Loose Leaf Tea Company Ltd, we want you to be delighted with your purchase, but we understand if you need to return a product. Due to the perishable nature of tea, we accept returns on unopened and sealed items within 14 days of delivery.
Contact Our Support Team
Email our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Securely Package Your Item
Ensure the tea remains in its original, unopened heat-sealed packaging and place it in a sturdy shipping box to prevent damage during transit.
Ship the Package
Affix the provided return label or address the package to our warehouse; we recommend using a tracked service as we cannot be responsible for lost items.
Inspection and Refund
Once our quality control team verifies the seal is intact, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing