Frequently Asked Questions
Everything you need to know about our premium loose leaf teas and delivery services.
How should I store my loose leaf tea to keep it fresh?
To maintain maximum flavor and freshness, store your tea in a cool, dry place away from direct sunlight, heat, and strong odors. We recommend using airtight containers or the resealable pouches provided.
What are your UK shipping rates and delivery times?
We offer standard and express shipping across the UK. Orders are typically processed within 24 hours, with standard delivery taking 2-4 business days. Free shipping is available on orders over a certain threshold as specified at checkout.
Do you offer international shipping?
Yes, we ship our premium tea selection globally. International shipping costs and delivery times vary by destination and are calculated automatically during the checkout process.
Can I return tea products if I am not satisfied?
Due to the food-based nature of our products, we can only accept returns on unopened and sealed tea packages within 14 days of delivery. If there is an issue with the quality of your order, please contact our customer service team immediately.
Are your tea bags plastic-free?
While we specialize in loose leaf tea, any tea pyramid bags we stock are made from corn starch or other biodegradable materials and are 100% plastic-free and compostable.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.